This privacy notice tells you about the information we collect from you when you use our website www.letsbloom.co.uk and our Digital Products (please see our Terms and Conditions of Sale of Digital Products). 

In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

who are we?

We are Bloom Creative Solutions Limited “Bloom Creative”.

You can contact us by post at the above address, by email at courtney@letsbloom.co.uk or by telephone on +44 (0)7939828125. 

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

table of contents.

• How we use your information.

  • When you use our website.

  • When you book a consultation.

  • When you make an enquiry via Facebook Messenger.

  • When you submit an enquiry via our website.

  • When you purchase a product from our website.

  • When you sign up to receive our newsletter.

  • When you download a sample document. 

  • When you apply for a job with Bloom Creative. 

• Your rights as a data subject. 

• Your right to complain.

• Updates to this privacy policy. 

how we use your information.

when you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can turn off the use of cookies at any time in your browser’s settings. Please refer to the help section of your browser for instructions on how to do this. If you choose to disable cookies, this may affect your ability to access or use some portions of our Website.

We use traffic log cookies (Google Analytics) to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Here are our main cookies:

Google Map
Persistent cookie set by Google maps. On some pages we embed interactive maps using Google Maps.

Google Analytics
These cookies are used to collect information about how visitors use our site.

YouTube

Persistent cookie set by YouTube – if viewing an embedded video on our web site.

Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

when you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed as an email. It is also logged on a CRM system.

We do not use the information you provide to make any automated decisions that might affect you.

when you book a consultation via our website

When you book a consultation via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

We use Calendly to book consultations and meetings. You can read the Calendly privacy policy here.

Your enquiry is stored and processed as an email. It is also logged on a CRM system.

We do not use the information you provide to make any automated decisions that might affect you.

when you make an enquiry via the facebook messenger app

When you submit an enquiry via the Facebook Messenger plugin, we may ask you for your name and contact details.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is processed via Facebook Messenger. It is also logged on a CRM system.

We do not use the information you provide to make any automated decisions that might affect you.

when you purchase a product from our website

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our website, which is hosted on SquareSpace servers based in the United States. Please read the SquareSpace privacy policy for more information.

Your credit card details are passed to a third-party payment processor. We do not retain your credit card information. 

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for an indefinite period, as the licenses we sell for our products do not expire.

when you sign up to one of our live workshops

When you sign up for one of our live workshops, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your credit card details for your purchase, process your order and to send you access links to the workshop. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on Eventbrite. Please read the Eventbrite Privacy policy here.

Your credit card details are passed to a third-party payment processor. We do not retain your credit card information. 

We do not use the information you provide to make any automated decisions that might affect you.

when you sign up to receive our newsletter

When you sign up to receive our newsletter, we ask for your name and your email address. 

We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.

You can withdraw your consent at any time and we will stop sending you the newsletter.

We do not use the information you provide to make any automated decisions that might affect you.

when you download a free resource

When you download a free resource, for example a printable PDF or white paper, we ask for your name and your email address.

We use this information to email you a link to download the requested document. We may also email you after your download in order to follow up on your interest in our products and services. We will do this based on our legitimate interest in marketing to prospects for our products and services.

We do not use the information you provide to make any automated decisions that might affect you.

when you apply for a job with bloom creative

When you apply for a job with Bloom Creative, we ask you for your name, contact telephone number and email address along with other information associated with a job application.

We use this information to contact you about your application. We may also follow up with you later about alternative roles that we feel could be a good fit if your initial application is unsuccessful. We will do this based on our legitimate interest in evaluating the possibility of working together.

Your enquiry is stored and processed as an email. It is also logged on an Applicant Tracking System (ATS).

We do not use the information you provide to make any automated decisions that might affect you.

your rights as a data subject.

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

your right to complain.

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them.

updates to this privacy policy.

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

This is version 1. Last updated on 17 June 2024. We will update the version number and date of this document each time it is changed.